Refund policy

At Peter & Josh Apparel, each piece is custom-embroidered and made to order through our production partners. Because items are created specifically for each customer, we do not carry inventory and are unable to accept returns for incorrect sizing or order changes. That said, your satisfaction matters to us, and we will always make it right if your order arrives with a defect or production error.

Returns & Replacements

We offer replacements or refunds only for the following:

Items that arrive damaged
Items with printing defects
Incorrect items received
Lost packages (after carrier investigation)

To qualify for a replacement or refund:

Contact us within 14 days of receiving your order
Provide your order number
Include clear photos of the issue

Email support: support@peterandjoshapparel.com

Or email us personally: theakintwins@gmail.com

Once approved, we will issue a replacement at no cost or provide a refund.

Non-Returnable Items

Because our products are made on demand, we cannot accept returns for:

Sizing or color selection errors
Orders placed in error or changed preferences
Incorrect shipping information entered at checkout

Please double-check size charts before ordering.

Order Cancellations

Because orders move into production shortly after purchase, cancellations are not possible once production begins. If you reach out immediately after placing your order, we will do our best to assist, though cancellation cannot be guaranteed.

Incorrect or Undeliverable Addresses

Orders returned due to an incorrect or incomplete shipping address provided at checkout may be reshipped upon request. A reshipment fee will apply.

Lost Packages

In the event a package is marked as delivered but cannot be located, the customer must first contact the local carrier. If the carrier formally classifies the package as lost, a replacement will be issued.

Contact Us

For questions or issues regarding your order, contact:

📧 support@peterandjoshapparel.com or TheAkinTwins@gmail.com